01
User Support
Assistance with common user technology issues.
GEI Help Desk
Technology problems shouldn't stop your team.
Technology problems shouldn't stop your team from working.
GEI HELP DESK
A clear support path for common technology issues.
✓
User and account support
✓
Microsoft 365 and device support
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Remote assistance when appropriate
✓
Ticket tracking and technical escalation
SUPPORT AREAS
Users
Accounts & Access
Microsoft 365
Devices
Support should provide a
clear path
forward.
Technology problems can involve users, applications, devices, accounts or access. GEI's Help Desk provides a structured support path for common technology issues and helps route more complex incidents to the appropriate technical resource.
Existing customers can submit technology issues through the GEI Support Center.
Visit Support →
Help Desk Services
Help when technology gets in the way.
GEI Help Desk support covers common user, access, Microsoft 365 and device-related technology needs, with escalation for more complex technical issues.
02
Account & Access Support
Assistance with passwords, MFA, permissions and account access.
03
Microsoft 365 Support
Support for Microsoft 365 applications and related user issues.
04
Device Support
Support for computers, peripherals and supported business devices.
05
Remote Assistance
Remote troubleshooting when appropriate for the reported issue.
06
Ticket Tracking
Maintain a structured record of support requests and their progress.
07
Technical Escalation
Route more complex incidents to the appropriate technical resource.
Our Approach
A practical approach to technology support.
Support starts with understanding the issue and the user's environment before applying the appropriate technical response.
Understand
Understand the reported issue, affected user and technology environment.
Assess
Determine the appropriate troubleshooting, support or escalation path.
Implement
Apply the appropriate technical support steps for the reported issue.
Support
Continue tracking, communicating and escalating the issue when necessary.
What We Support
Practical support for everyday technology needs.
The Help Desk provides a starting point for common technology issues while maintaining a path for technical escalation.
Everyday technology problems
Common user technology and application issues.
Accounts and permissions
Passwords, MFA, permissions and access-related technology issues.
Microsoft 365 applications
User support across the Microsoft 365 environment.
Business technology devices
Supported computers, peripherals and related device issues.
Remote assistance
Remote troubleshooting when appropriate for the reported issue.
More complex technical issues
Issues requiring additional technical attention can be escalated to the appropriate resource.
Existing Customer?
Submit your technology issue through the GEI Support Center.
Use the support request form to describe the issue and provide the information needed to begin the support process.
Go to Support →Need to discuss a technology requirement?
If you want to discuss a technology requirement, improvement or support need, contact GEI.
Contact GEI →
Need Assistance?
Get your technology issue moving.
Submit a support request or contact GEI about your technology requirement.